A consortium workshop of high end techs reviewed postmortems to better understand how engineers cope with the complexity of anomalies (SNAFU and SNAFU catching episodes) and how to support them. These cases reveal common themes regarding factors that produce resilient performances. The themes that emerge also highlight opportunities to move forward. site 
Report from the SNAFUcatchers Workshop on Coping With Complexity. Brooklyn NY, March 14-16, 2017